Citizen Engagement

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Note from the editor

At a time when the public is forced to isolate and avoid social gatherings, how can city leaders ensure communities stay connected?

From virtual events to new social media tactics, local governments have kicked civic engagement efforts into high-gear in 2020. As public health guidance fluctates and "pandemic fatigue" spreads natoinally, cities will continue to lean on these engagement efforts to maintain resident expectations and forge new paths forward.

In the trendline below, we examine how approaches to engage with the public have evolved since March — and how they may shape government-resident relationships in a post-COVID-19 reality.

Kristin Musulin Senior Editor

The library is a smart city's 'hub for digital intelligence'

As one of the most trusted spaces and sources of information, libraries are playing an increasingly important role in smart city initiatives.

• Published Jan. 27, 2020

3 keys to creating behavioral change in cities: report

Effective relationships, parallel strategies and communication with target audiences are all crucial for systemic behavioral change, according to a report from Meeting of the Minds.

• Published Feb. 20, 2020

Cities go digital to survive the new normal

During a March webinar, leaders highlighted how online municipal services will be key amid the spread of COVID-19, particularly to eliminate the "barriers of communication" with residents.

• Published March 23, 2020

Cities tap TikTok to squash Gen Z's COVID-19 misconceptions

Some local governments are threading critical information into entertaining videos to capture the attention of young social media users.

• Published April 2, 2020

Cities play 'matchmaker' to connect residents, services amid pandemic

During a Cities of Service webinar in April, experts discussed how cities like Seattle and St. Paul, MN are leveraging community organizations to better mitigate COVID-19.

• Published April 8, 2020

Omaha, NE residents pick up city's slack in COVID-19 communications

The mayor’s office lacks social media pages, email newsletters or text services to communicate important health information with residents. As COVID-19 spreads, community leaders are stepping up.

• Published April 23, 2020

7 public data projects enhancing civic engagement

The Knight Foundation awarded $1 million to seven projects nationwide that work to hold governments accountable via creative uses of public data.

• Published June 11, 2020

Gilbert, AZ gets creative with its digital strategy during COVID-19

The town has kicked its digital planning into high gear, tapping new tactics for routine operations like using augmented reality for building inspections and TikTok for information-sharing.

• Published Aug. 18, 2020

Trends in Citizen Engagement

From virtual events to new social media tactics, local governments have kicked civic engagement efforts into high-gear in 2020. As public health guidance fluctuates and "pandemic fatigue" spreads nationally, cities will continue to lean on these engagement efforts to maintain resident expectations and forge new paths forward.

included in this trendline
  • How cities are utilizing social media to approach Gen Z and address COVID-19 misconceptions
  • How cities are digitizing their services to survive the new normal
  • 3 keys to creating behavioral change in cities
Our Trendlines go deep on the biggest trends. These special reports, produced by our team of award-winning journalists, help business leaders understand how their industries are changing.
Davide Savenije Editor-in-Chief at Industry Dive.